I agree with Emily and Ina that the location is the biggest problem with this restaurant. The parking lot can be a challenge, but I generally park alongside the building on the left of the driveway to the rear. There always seems to be a space, and the exit back to the road is made easier by simply continuing to the rear, making a left in the office park, then another left back to an easy left turn onto Lockwood. As for the food? Typical Popeye's, but yes, the service can be slow. It seems the counter-person always has to run into the back for some unknown reason, leaving everyone just waiting in line.
(2)
Ina C.
This location of Popeye's is a step below others, though not because the product is any different. It's the little things that make a Popeye's experience reach its full potential...and these are the little things that this location just doesn't really have. Little thing #1: quick service. The employees here are rather slloooww. I was behind one person in line, yet I had to wait about 5 minutes for the person behind the counter to get a #2 combo together. Little thing #2: convenient parking. The parking lot in front of the store has 8 spots, two of which are smaller than the others because of a brick wall, which brings it down to 6 spots. There's another random lot behind the store, but there are few things in Silver Spring that are sketchier than this little area. Little thing #3: convenient location. I just spent 5 minutes trying to describe the illegal U-turn you have to make to get onto the main road because of a completely unnecessary median...but I think it's enough to say that this location is not very convenient. Little thing #4: missing sporks (Jason C. says spork...I still think it's sfork. ??) Whenever I come here to fulfill my monthly Popeye's craving (hmm...), they always forget something about my order. Today it was a sfork (forkoon, anyone?), another time it was my side, etc. Despite these little things that I don't like about it, I'll still come here because it's 3 minutes from my work, and sometimes I just gotta have my Popeye's. :P
(2)
Derryk A.
How hard is it? huh! How hard. It's not rocket science. It's not brain surgery. It's not physics or calculus or any other tough high level math. What is it...... it's frying up some chicken and moving people along in line... now how hard is that? A trained dog could do this job with ease so why is there all these problems with this place. It's a serious cluster f(flag)k and I'm just not ranting now. Had I wrote this review about two hours ago when I was still very mad then it would be very ugly. Think of any work place (besides construction workers) that only one person is doing all the work and the 5 people are just standing around without a clue not knowing their right from their left just watching the one person work. A line going almost out the door people in front of me slow and trying to haggle prices uggggh this isn't some open street market, just order pay and move along or get out of my way cause I know what I'm doing. Workers slow as molasses, incompetent and need to just give it up. If you can't take the chicken from the fridge put in the fryer then when fully cooked move chicken to drip basket under the heat lamps and repeat WTF they can't even get that right for crying out loud. This has happen one time too many now at this location. I am a patient person but the patience has ran out big time. "It will be another 10 minutes" said the one person who is actually working. Turned into another 20 minutes after waiting in line for over 15 minutes. All I wanted is the $10 dark meat special to go nothing special just chicken 5 minutes in out and give me free. But alas this is impossible to do, they won't allow this ease of common sense. After all this nearly 40 minutes of waiting what do I get for my trouble not a free Coke not even an apology the lady doesn't even give the courtesy of looking up just "okay that's you." Hands me the bag "Hey how about some napkins at least." This place has some serious problems that are not going away on their own. Some serious changes must take place or this place will cease to function. There is no excusses for the lack of good quality service. Doesn't matter what type of place or location, this is unacceptable and shows lack of good management. Don't get me started about the parking the bums hanging out in the place and right next door at the 7-11. I won't be back to this place not in a looooong time. Popeyes is basically the same everywhere as far a food wise. However service wise a huge difference between here and other locations. A whole lot of changing needs to take place here.
(1)
Emily R.
Boooo, this Popeye's is somewhat pitiful, and my experience was not so different from Ina K's description. I was looking to get in and out quickly, but that is not really possible at this location. I very rarely pick up fast food, but was hoping to head to the drive-thru window if there wasn't a line. Well, I suggest you don't bother since there is no drive-thru window! After I turned around in the business park behind the Popeye's, I headed back for a space in the front. This condensed parking lot gives little room to maneuver, making it hard for vehicles to pull in and out. The location of this Popeye's is also rather inconvenient. Besides having to turn on Lockwood and get off of the main road (New Hampshire Ave.), leaving the parking lot is a major hassle. You cannot make a left-hand turn to return to New Hampshire. I think though if you make a right-hand turn, it will eventually come out a little bit north on New Hampshire. Hmm maybe I should have tried that... Anyhow, no complaints about the food. It didn't taste any different from other Popeye's I've had. Service as well was fine and I didn't have to wait long at all for the food.
(2)
Kat L.
This is one of the slower popeyes. But its convenient. I don't like this location as there are a lot of 'thuggish' guys hanging about outside, and inside. The management doesn't seem to mind, but I sure do, and get everything to go.
(2)
Lisa S.
If you want to shit all day then it's the spot. I couldn't even leave my house to do nothing. All cos I ate some nasty ass Popeyes chicken. Save your booty runs for a better place. Never again
(1)
Brenda M.
So.. We had this for dinner a few nights ago and was so disappointed that the white meat that we got in our box was bad... Horribly bad.. Reheated and spoiled chicken was what we got. The manager was great but we will never go back. Th service there usually sucks and with what we got recently, there is no reason to go back.
(1)
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Address :11311 Lockwood Dr
Silver Spring, MD, 20904
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Wheelchair Accessible : No Good for Kids : Yes Good for Groups : No Attire : Casual Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No Caters : No
John G. W.
I agree with Emily and Ina that the location is the biggest problem with this restaurant. The parking lot can be a challenge, but I generally park alongside the building on the left of the driveway to the rear. There always seems to be a space, and the exit back to the road is made easier by simply continuing to the rear, making a left in the office park, then another left back to an easy left turn onto Lockwood. As for the food? Typical Popeye's, but yes, the service can be slow. It seems the counter-person always has to run into the back for some unknown reason, leaving everyone just waiting in line.
(2)Ina C.
This location of Popeye's is a step below others, though not because the product is any different. It's the little things that make a Popeye's experience reach its full potential...and these are the little things that this location just doesn't really have. Little thing #1: quick service. The employees here are rather slloooww. I was behind one person in line, yet I had to wait about 5 minutes for the person behind the counter to get a #2 combo together. Little thing #2: convenient parking. The parking lot in front of the store has 8 spots, two of which are smaller than the others because of a brick wall, which brings it down to 6 spots. There's another random lot behind the store, but there are few things in Silver Spring that are sketchier than this little area. Little thing #3: convenient location. I just spent 5 minutes trying to describe the illegal U-turn you have to make to get onto the main road because of a completely unnecessary median...but I think it's enough to say that this location is not very convenient. Little thing #4: missing sporks (Jason C. says spork...I still think it's sfork. ??) Whenever I come here to fulfill my monthly Popeye's craving (hmm...), they always forget something about my order. Today it was a sfork (forkoon, anyone?), another time it was my side, etc. Despite these little things that I don't like about it, I'll still come here because it's 3 minutes from my work, and sometimes I just gotta have my Popeye's. :P
(2)Derryk A.
How hard is it? huh! How hard. It's not rocket science. It's not brain surgery. It's not physics or calculus or any other tough high level math. What is it...... it's frying up some chicken and moving people along in line... now how hard is that? A trained dog could do this job with ease so why is there all these problems with this place. It's a serious cluster f(flag)k and I'm just not ranting now. Had I wrote this review about two hours ago when I was still very mad then it would be very ugly. Think of any work place (besides construction workers) that only one person is doing all the work and the 5 people are just standing around without a clue not knowing their right from their left just watching the one person work. A line going almost out the door people in front of me slow and trying to haggle prices uggggh this isn't some open street market, just order pay and move along or get out of my way cause I know what I'm doing. Workers slow as molasses, incompetent and need to just give it up. If you can't take the chicken from the fridge put in the fryer then when fully cooked move chicken to drip basket under the heat lamps and repeat WTF they can't even get that right for crying out loud. This has happen one time too many now at this location. I am a patient person but the patience has ran out big time. "It will be another 10 minutes" said the one person who is actually working. Turned into another 20 minutes after waiting in line for over 15 minutes. All I wanted is the $10 dark meat special to go nothing special just chicken 5 minutes in out and give me free. But alas this is impossible to do, they won't allow this ease of common sense. After all this nearly 40 minutes of waiting what do I get for my trouble not a free Coke not even an apology the lady doesn't even give the courtesy of looking up just "okay that's you." Hands me the bag "Hey how about some napkins at least." This place has some serious problems that are not going away on their own. Some serious changes must take place or this place will cease to function. There is no excusses for the lack of good quality service. Doesn't matter what type of place or location, this is unacceptable and shows lack of good management. Don't get me started about the parking the bums hanging out in the place and right next door at the 7-11. I won't be back to this place not in a looooong time. Popeyes is basically the same everywhere as far a food wise. However service wise a huge difference between here and other locations. A whole lot of changing needs to take place here.
(1)Emily R.
Boooo, this Popeye's is somewhat pitiful, and my experience was not so different from Ina K's description. I was looking to get in and out quickly, but that is not really possible at this location. I very rarely pick up fast food, but was hoping to head to the drive-thru window if there wasn't a line. Well, I suggest you don't bother since there is no drive-thru window! After I turned around in the business park behind the Popeye's, I headed back for a space in the front. This condensed parking lot gives little room to maneuver, making it hard for vehicles to pull in and out. The location of this Popeye's is also rather inconvenient. Besides having to turn on Lockwood and get off of the main road (New Hampshire Ave.), leaving the parking lot is a major hassle. You cannot make a left-hand turn to return to New Hampshire. I think though if you make a right-hand turn, it will eventually come out a little bit north on New Hampshire. Hmm maybe I should have tried that... Anyhow, no complaints about the food. It didn't taste any different from other Popeye's I've had. Service as well was fine and I didn't have to wait long at all for the food.
(2)Kat L.
This is one of the slower popeyes. But its convenient. I don't like this location as there are a lot of 'thuggish' guys hanging about outside, and inside. The management doesn't seem to mind, but I sure do, and get everything to go.
(2)Lisa S.
If you want to shit all day then it's the spot. I couldn't even leave my house to do nothing. All cos I ate some nasty ass Popeyes chicken. Save your booty runs for a better place. Never again
(1)Brenda M.
So.. We had this for dinner a few nights ago and was so disappointed that the white meat that we got in our box was bad... Horribly bad.. Reheated and spoiled chicken was what we got. The manager was great but we will never go back. Th service there usually sucks and with what we got recently, there is no reason to go back.
(1)